Shipping policy

At Arctic Mist, we are committed to delivering our innovative cooling solutions to customers across the United Kingdom as efficiently as possible. To ensure the best value and latest technology, we ship our products directly from our international fulfillment centers.


1. Shipping Times

•Order Processing: All orders are processed within 24-48 hours (excluding weekends and holidays). You will receive a notification once your order has been dispatched.
•Estimated Delivery: Due to our direct-from-factory shipping model, please allow 7-12 business days for delivery to the UK.
•Peak Seasons: During high-demand periods (such as summer heatwaves or holidays), shipping may take slightly longer. We appreciate your patience as we work to get your "cool air" to you.


2. Shipping Costs

•Free Standard Delivery: We are proud to offer FREE tracked shipping on all orders within the United Kingdom. There are no hidden fees at checkout.


3. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package directly through our website or via the link provided in the email. Please allow 2-3 days for tracking information to update in the system.


4. Customs and Import Taxes

For UK customers, Arctic Mist™ covers all standard import duties and taxes. You should not have to pay any additional fees upon delivery. In the rare event that you are charged any customs fees, please contact our support team at support@arcticmist.com for assistance.


5. Delivery Address

Please ensure your delivery address is correct at the time of purchase. We cannot be held responsible for items delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at support@arcticmist.com.